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Claim processing time and status

We aim to proceed all the claims and written requests within 30 days.

You can always check the status of your claim and claim history in your Claims section of your WIZZ Account.

Please note that we process the claims in the same order as they were received. If more than 30 days have passed since you received the last email, we advise you to:

  • check the Spam folder of your mailbox as sometimes our emails arrive there
  • reply using the initial claim thread (by the e-mail that you received from us) to support our team to identify your already opened claim faster.

Please do not create another claim for your request! Such duplicated requests will be merged and not processed.

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For immediate support, please chat with us.

For non-urgent requests, you can call us or submit a claim.