Refund can be initiated in the following cases:

• Voluntary cancellation (initiated by a passenger)
• Cancellation by Wizz Air
• Delays of over 5 hours or overnight
• Denied boarding
• Death of a family member

Depending on the situation, the refund can be requested online in your WIZZ Account or by contacting our Customer Service.

1. Voluntary cancellation
   If your plans have changed and you no longer want to take a flight, you can easily request refund in your WIZZ Account. Refund can be initiated in WIZZ credits or to the original payment method.
2. Cancellation or delay caused by Wizz Air
   If your flight has experienced severe disruptions, you will be able to request a refund in your WIZZ Account. The refund can be issued as WIZZ credits or to the original payment method.
   For more details, Delay, Cancellation and Refund.
3. Denied boarding
   If you volunteered to be denied boarding or Wizz Air denied your boarding against your will, you may opt for reimbursement of the total fare of the flight, or the parts of your journey not made either to the original payment method or in form of WIZZ credits. It can be done at the airport via the ground handler representatives or when you are contacted by the Contact Centre representative.
4. Death of a family member
   In case of death of your immediate family member (mother, father, wife, husband, common law partner, sister, brother, grandparent, child, grandchild) up to 30 days before the departure date, you can request a refund by submitting a claim. You need to provide a death certificate within 7 days of submitting the claim form.

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For immediate support, please chat with us.

For non-urgent requests, you can call us or submit a claim.