STEPS TO TAKE AT THE AIRPORT:

1. If upon arrival to your destination you did not receive your bag, please visit the “Baggage Claim”, “Lost Luggage”, or “Lost & Found” desk in the airport’s transit area. Our handling agent will help you to fill in a Property Irregularity Report (PIR) confirming the delay of your baggage, which can be used for insurance and claim purposes if necessary. Please include as many details as possible, it will help us to locate the bag faster.
2. Upon filling in the report, you will be given a letter with instructions on further steps. Please proceed accordingly.
3. Once the PIR is filed, we will start searching the bag immediately.
4. Once we have located your bag, you will be notified via SMS or email. The bag will be delivered to the address provided in the PIR.
5. You can check the status of your baggage tracing on WorldTracer website by providing your PIR code. The WorldTracer reference was given with the instructions letter at the airport.

EXPENCES ENCOUNTERED DUE TO BAG DELAY:

If due to bag delay at the destination away from home you had to purchase essential hygiene products and change clothes, you may claim back the expenses by submitting a claim form on Wizz Air website. Please choose a “Bag delay” category and attach all the receipts, copy of PIR form, baggage tag and boarding pass. Please note only essential items within reasonable cost will be reimbursed.

MORE THAN 21 DAYS PASSED SINCE BAGGAGE LOSS:

If the baggage is not found within 21 days of reporting it at the destination airport, Wizz Air will be liable for loss. To request compensation for the lost items, please submit a claim under “Bag loss” category. Please do not forget to attach the following documents:

• copy of PIR
• baggage tag
• boarding pass
• bank details

Please make sure that the value of your baggage is indicated in the PIR report.

STEPS TO TAKE AT THE AIRPORT:

1. If upon arrival to your destination you discovered that your checked-in bag was damaged during the flight, please visit the “Baggage Claim”, “Lost Luggage”, or “Lost & Found” desk in the airport’s transit area. Our handling agent will help you to fill in a Property Irregularity Report (PIR) confirming the bag damage, which can be used for insurance and claim purposes if necessary.

Please do not forget to include:

• Brand of the bag;
• Model of the bag;
• Value of the bag;
• Age of the bag.

2. Upon filling in the report, you will be given a letter with instructions on further steps. Please proceed accordingly.

3. Please repair your baggage and obtain a receipt. We will cover the costs of the repair as indicated in this receipt as per applicable regulation.

4. If your baggage is beyond repair, ask for a written confirmation from the repair shop, which includes the type and value of your baggage. You will be given a letter with instructions when reporting the issue at the airport; please follow these closely.

5. Submit a claim under respective category on Wizz Air website (Bag damage). Please attach to the claim:
a. PIR copy
b. Receipt from the repair shop.

WHAT SHOULD I DO IF I NOTICED THE DAMAGE AFTER LEAVING THE AIRPORT

1. Should it be impossible to recognise the damage or pilferage upon arrival, you would have to make a report at the airport within 7 days after your arrival. Our handling agent will help you to fill in a Property Irregularity Report (PIR) confirming the bag damage, which can be used for insurance and claim purposes if necessary.

Please do not forget to include:

• Brand of the bag;
• Model of the bag;
• Value of the bag;
• Age of the bag.

2. Upon filling in the report, you will be given a letter with instructions on further steps. Please proceed accordingly.

3. Please repair your baggage and obtain a receipt. We will cover the costs of the repair as indicated in this receipt as per applicable regulation.

4. If your baggage is beyond repair, ask for a written confirmation from the repair shop, which includes the type and value of your baggage. You will be given a letter with instructions when reporting the issue at the airport; please follow these closely.

5. Submit a claim under respective category on Wizz Air website (Bag damage). Please attach to the claim:

• PIR copy;
• Receipt from the repair shop;
• Baggage tag;
• Boarding pass;
• Bank details.

DAMAGED BAG LIABILITY LIMITATIONS:

Please note that Wizz Air will have limited or no liability in the following cases:

1. If the baggage was unsuitably packed, the liability for damaged baggage will be reduced.
2. We are not liable for damages to fragile items as a result of carriage. Baggage containing fragile items may be carried as checked-in baggage only with Limited Release Tag.
3. We cannot be liable for baggage misidentified by another passenger – all cost is the liability of the passenger involved.
4. We cannot compensate you for the loss of valuable items (items excluded from the hold) such as jewellery and laptops. We recommend you remove these items from your bag before giving it to the hold.
5. Please report damage to your cabin baggage (including clothing) on board or before leaving the transit area.