If your flight got diverted, Wizz Air will arrange for you necessary alternative transportation. Please ask assistance from our Ground Handling Agents at the airport.

If for any reason the alternative transportation is not arranged by Wizz Air, you may arrange alternative ground transportation for yourself. Please first contact Ground Handling Agents at the airport before arranging the transportation on your own.

The alternative transport must be under comparable transport conditions to your destination. If the price of your chosen transportation is not considered reasonable compared to other alternatives it will not be reimbursed.

For the transportation cost reimbursement, please keep the invoices and relevant tickets to claim back your expenses later.

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For immediate support, please chat with us or call us.

For not urgent requests, we recommend submitting a claim.