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Over 5 hours and overnight delays
In case of any delays, you will be notified about the change via email or phone number provided during booking creation and check-in.
- Please always pay attention to airport displays and announcements and monitor the Flight Status on our website or mobile app for further updates.
- You don't need to check-in again or re-print your boarding card if you've done it already and the flight departs on the same calendar day (unless otherwise advised by airport staff).
- If your flight got moved to the next day (rescheduled), you would have to perform a check-in again within the usual hours.
- If you have any questions or require further assistance, please approach our airport staff at the check-in desk or boarding gate,
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If your flight takes place on the same day:
- If you need to check-in your luggage, perform airport check-in, or validate your boarding card, please arrive to the airport as per original schedule. The online check-in and baggage drop-off closing time remain unchanged (unless otherwise advised via email). Please check the specific airport’s timings here.
- If you are travelling with hand luggage only, have performed online check-in, and your boarding card is valid, you can arrive to the airport at least 2 hours before the new departure time and go directly to Security Control. Please always pay attention to airport displays and announcements and monitor the Flight Status on our website or mobile app for further updates.
If your flight got moved to the next day:
- If you need to check-in your luggage, perform airport check-in, or validate your boarding card, please arrive to the airport as per new schedule. Check emails for further instructions. Please check the specific airport’s timings here.
- If you are travelling with hand luggage only, performed online check-in, and your boarding card is valid, you can arrive to the airport at least 2 hours before the new departure time and go directly to Security Control. Please always pay attention to airport displays and announcements and monitor the Flight Status on our website or mobile app for further updates.
- If you have any questions or require further assistance, please approach our airport staff at the check-in desk or boarding gate.
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If your flight is delayed by 5 hours or more or delayed overnight, you may choose one of the options below. The exact list of options available to you can be found in your WIZZ Account or cancellation email sent by Wizz Air.
1. ACCEPT NEW SCHEDULE
You can take the delayed flight. No further actions are needed from you in this case.
2. REBOOK
You can rebook to another flight operated by Wizz Air on the same or comparable route on any of the 14 days before or 30 days after the originally scheduled departure date free of charge, subject to seat availability.
3. WIZZ CREDITS
You may cancel your reservation and request a full fare refund in the form of WIZZ credits.
4. REFUND
You may cancel your reservation and request a refund of the total fare paid for the cancelled flight to the original form of payment. Please use this form to convert your WIZZ credits to cash.
Information
- Ask the travel agency to contact us and request to modify, rebook, or refund your reservation on your behalf.
- Contact the travel agency and request the following data:
- Confirmation code (6-digit code)
- Email address (can be different from what you used on the third-party website)
- Phone (can be different from what you used on the third-party website)
- Four last digits and expiry date of the card used for payment (can be different from what you used on the third-party website)
After that you may contact us and modify, rebook, or refund your reservation.
Unfortunately, without this data we cannot modify/rebook reservations made through third parties.