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Change due to illness or death
1. Change due to illness
If you have to change your travel plans due to illness, you may either change your flight or cancel it and get a partial refund. To request the refund or flight change, please submit a claim with a medical certificate or doctor's letter attached. Please choose "Cancellation of booking due to illness" as a subject (for both flight changes and cancellations)
Please note that the partial refund will be initiated only for:
- the sick passenger;
- an adult passenger and a child travelling with them – partial refund will be initiated for both passengers if either of them is sick;
- The rest of the passengers on the same booking as a sick passenger can take the flight or cancel the flight and request refund. For these passengers, voluntary cancellation fees will be applicable.
2. Change due to death
If any of your immediate family members (mother, father, wife, husband, common law partner, sister, brother, grandparent, child, grandchild) have passed away up to 30 days before the departure date, you may cancel the flight and request a refund. To request the refund, please submit a claim with a death certificate attached or sent it to us within 7 days after claim submission. Please choose "Cancellation of booking due to death" as a subject.
If you purchased WIZZ Flex, you don't have to submit a claim. You can request a full refund or change your flight in your WIZZ account free of charge.
To protect yourself and your travel companions in the future, we recommend adding travel insurance when booking a flight.