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Cancelled flight: what to do?

We understand that any flight irregularities might cause a lot of inconvenience and changes in passengers’ plans. Although the flight cancellations do not always depend on us, we do our best to minimise the negative impact and take care of the passengers in accordance with the current regulation.

If you wish to cancel your booking due to change of plans or any personal reason, please visit the Booking Modification page.

In case you have experienced a cancellation caused by Wizz Air, you may choose one of the options below. The exact list of options available to you can be found in your WIZZ Account or cancellation email sent by Wizz Air.

1. ACCEPT ALTERNATIVE FLIGHT

You can accept the new or alternative flight schedule in case if this option is offered. For more information, please check your WIZZ Account or email.

2. REBOOK

You can rebook to another flight operated by Wizz Air on the same or comparable route on any of the 14 days before or 30 days after the originally scheduled departure date free of charge, subject to seat availability.

3. WIZZ CREDITS

You may cancel your reservation and request a full fare refund in the form of WIZZ credits.

4. REFUND

You may cancel your reservation and request a refund of the total fare paid for the cancelled flight to the original form of payment. Please use this form to convert your WIZZ credits to cash.

Log in to the Wizz Account you have used to book the flight and make your selection from the options mentioned above. The selection is available up to 3 hours before the original departure time. Otherwise, the full ticket fare refund will be automatically credited to your WIZZ Account.

Alternatively, it can be done:

  • via our Information/Ticketing Desk at the airport
  • via the link in the cancellation email previously sent by us
  • via Live Chat services
  • via our Call Centre

Information

If the booking was not made with Wizz Air directly, please contact the travel agency or a third-party website that owns the reservation. You have two options:
  1. Ask the travel agency to contact us and request to modify, rebook, or refund your reservation on your behalf.
  2. Contact the travel agency and request the following data:
  • Confirmation code (6-digit code)
  • Email address (can be different from what you used on the third-party website)
  • Phone (can be different from what you used on the third-party website)
  • Four last digits and expiry date of the card used for payment (can be different from what you used on the third-party website)

After that you may contact us and modify, rebook, or refund your reservation.

Unfortunately, without this data we cannot modify/rebook reservations made through third parties.

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For not urgent requests, we recommend submitting a claim.