Claims and compensation

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How can we help you?

My WIZZ Account
Delay, Cancellation and Refund
Booking information and services
Damaged or lost bags and items
- Damaged, delayed and lost bags
  Reporting procedure
  Lost baggage tracking
- Lost items onboard
Booking modification
Check-in and boarding
- Boarding
  Boarding card issues
  Boarding process
  On-time departure
- Check-in
  Check-in process
  Check-in and baggage drop-off times
  Check-in issues
Current flight status

CLAIM SUBMISSION

How to submit a claim in written form.
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CLAIM PROCESSING TIME AND STATUS

How long it takes to get claim resolved and how to track status.
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REFUND

Wizz Air refund policy, eligibility, waiting time and status.
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EC261 REGULATION

Find out about your rights under regulation (EC) No 261/2004
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