How can we help you?

HELP CENTRE

FLIGHT STATUS

Check the live updates on the flight status, up to 48 hours in advance.
MY WIZZ ACCOUNT

Benefits and functionalities of your WIZZ Account.
BOOKING INFORMATION AND SERVICES

Baggage policy, available services, tips for travelling with children and more.
BOOKING MODIFICATION

How to change or cancel your flight, passenger details, and add services.
CHECK-IN AND BOARDING

Check-in, boarding, and required documents.
DELAY, CANCELLATION AND REFUND

Delayed or cancelled flight and refund guidelines.
DAMAGED OR LOST BAGS AND ITEMS

If your baggage was delayed or damaged, please let us know.